Privacy Policy

Who we are

Evie Willow Limited is the controller of the information described in this notice. This means we decide why and how it is used.

You can contact us about privacy at sales@eviewillow.com, or write to Evie Willow Limited, 120 Brize Norton Road, Minster Lovell, Witney, Oxfordshire, OX29 0SQ. This is our showroom and workshop contact address.

What we collect

• Enquiries and projects: your name, contact details, property address, project requirements, photographs, plans, measurements and correspondence you provide.
• Appointments: contact details, appointment preferences and your address where a home visit is requested.
• Brochure requests: the details needed to provide the brochure you request.
• Newsletter subscriptions: your name, email address, communication preferences and records of consent or opt-out.
• Trade relationships: business details, professional contact details and information relevant to working together.
• Recruitment: application information, your CV, correspondence and relevant checks where required.
• Website activity: browser identifiers, technical information and page visits collected through the technologies enabled on our website, subject to applicable consent requirements.

We generally receive this information directly from you. A professional working on your project may also provide details necessary for us to deliver it. Where information comes from another source, we explain that source and its use as required.

Please do not include health information or other sensitive personal details in general enquiry forms. If such information is needed for a specific design requirement or recruitment matter, we will explain its purpose and the additional legal condition for using it before proceeding.

Information needed to respond to an enquiry or fulfil a contract is separate from optional marketing choices. Without essential contact or project details, we may be unable to provide the service you request.

How we use information and our lawful bases

Where we rely on legitimate interests, the use must be necessary and proportionate, and balanced against your interests and rights.

HubSpot, our website and enquiry records

We use HubSpot to host our website and manage enquiry records, correspondence and marketing preferences. Information you submit through a form may be stored in our HubSpot account so we can respond and manage our relationship with you.

If you allow optional tracking cookies, HubSpot can record page visits and recognise your browser. A form submission or a tracked marketing-email link can connect browsing activity with your contact record, including earlier visits associated with that browser. This activity is therefore not necessarily anonymous.

Rejecting optional tracking cookies does not prevent a HubSpot enquiry form from collecting the information you choose to submit. Cookie consent, permission to send newsletters and the basis for handling an enquiry are separate choices and purposes.

HubSpot processes account information on our behalf under its Data Processing Agreement. That agreement also provides for separate controller roles where enrichment services or tracking-code Intent data sharing are enabled. In those circumstances, HubSpot may use relevant website or professional data to develop its commercial dataset and services. Those additional uses depend on the features and sharing settings enabled, rather than following automatically from storing an enquiry record.

Marketing and service communications

We send newsletters to people who sign up to receive them. Requesting a brochure or making an enquiry does not, by itself, mean that you have consented to ongoing marketing.

If we rely on the products-and-services soft opt-in for email marketing, this is limited to our own similar services, where we obtained your details directly during a sale or negotiations for a sale, offered an opt-out when collecting them, and provide an opt-out in every subsequent marketing message. Our lawful basis for that use is legitimate interests in promoting our similar services, subject to your rights and reasonable expectations.

You can unsubscribe using the link in a marketing email or contact us directly. You have an absolute right to object to direct marketing, including profiling related to that marketing. Necessary, non-promotional messages about an appointment or active project are separate from marketing.

We may retain a minimal record of your opt-out to avoid contacting you again against your wishes.

Who receives your information

Information may be shared where necessary with:

• HubSpot and the service providers supporting its hosting, customer relationship and marketing functions;
• IT, hosting and software providers supporting our business;
• analytics or tag-service providers, where those services are enabled and applicable consent requirements are met;
• installers and other professionals engaged on your project;
• accountants, solicitors and other professional advisers; and
• public authorities where disclosure is required by law.

Providers acting as processors must protect information under appropriate contractual terms. Some recipients, including professional advisers and authorities, may act as independent controllers with their own legal obligations.

International processing

Using an overseas service provider can involve processing or access outside the UK, even where a service offers regional hosting. HubSpot's Data Processing Agreement permits global processing, including in the United States, to provide its services.

The agreement describes transfer mechanisms including the Data Privacy Framework where applicable, and Standard Contractual Clauses with the UK Addendum for relevant restricted transfers. You can read the agreement using the link above, or contact us for information about the safeguards relevant to your information and how to obtain a copy.

Security

We use appropriate technical and organisational measures to protect personal information and limit access to people who need it for their work. No system can be guaranteed completely secure.

Your rights

Depending on the circumstances, you can request access to your information, correction, erasure, restriction of processing or transfer of certain information to another provider. You can object to processing based on legitimate interests, and withdraw consent where that is our basis. Withdrawal does not affect the lawfulness of processing before it was withdrawn.

To object to direct marketing and unsubscribe email sales@eviewillow.com. We must stop using your information for that purpose.

Contact us using the details above to exercise your rights. We may need to verify your identity. Requests are normally free and handled within the applicable statutory time limit, usually one month; permitted extensions or exceptions may apply.

Cookies and your choices

Our Cookie Policy explains HubSpot cookies, optional visitor tracking and the distinction between browser controls and website consent controls. You can withdraw consent to optional tracking. Deleting browser cookies does not by itself delete information previously stored in our systems or unsubscribe you from newsletters; contact us about information collected through tracking.

Children

Our kitchen and cabinetry services are aimed at adults. Please contact us if you believe a child has provided personal information inappropriately, so we can investigate and take suitable action.

Questions and complaints

Please email sales@eviewillow.com or write to our showroom address if you have a concern about personal information. Explain what happened and what you would like us to consider.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. You do not need our permission to do so.

Changes to this notice

We review this notice when our use of information changes. The date above identifies the latest revision. Where required, we will bring new purposes or significant changes to your attention.